Terms And Conditions

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Service 1: Business Plans and Company Profiles

A. Service Details

My SME provides a Business Plan service under the brand Business Plan Pro ®. My SME provides three different types of Business Plans under Business Plan Pro ®, as mentioned below:

A.1) Entry Level Business Plan Service Details

Cost: R2 900.

Timeframe: 5 – 7 Working day turnaround time.

Requirements: A business plan questionnaire.

Service Delivery: My SME sends a questionnaire to the clients that needs to be completed in full, before the service is delivered. The questionnaire provides space for the client to write their market and industry research in full. My SME uses the information, market and industry research provided by the client to write a Business Plan in a professional layout. If the client does not provide sufficient information, My SME can make certain suggestions regarding the client’s trade and industry. However, this will only be assumptions and My SME will not be held liable if the Business Plan is not up to standard or doesn’t comply with funding / investment requiresments. The Entry Level Business Plan does not include market or industry research for the client. My SME only works with the information provided by the client.

A.2) Comprehensive Business Plan Service Details

Cost: R8 900.

Timeframe: 7 – 14 Working day turnaround time.

Requirements: A business plan questionnaire.

Market / Industry Research: My SME does market research on behalf of the client. When a client approaches My SME for a Comprehensive Business Plan, the onus of a feasability or non-disclosure agreement lies with the client, which gives My SME the permission to do market research on their behalf. When the client approaches My SME, My SME assumes that the feasability agreement between the directors and the shareholders has been finalised.

Service Delivery: My SME uses the information provided by the client to do market research, an industry analysis and altimately write a Business Plan in a comprehensive layout. If the client does not provide sufficient information, My SME can make certain suggestions regarding the client’s trade and industry. However, this will only be assumptions and My SME will not be held liable if the Business Plan is not up to standard or doesn’t comply with funding / investment requiresments.

A.3) Specialised Business Plan Service Details

Cost: R16 900.

Timeframe: 14 – 21 Working day turnaround time.

Requirements: A business plan questionnaire.

Market / Industry Research: My SME does market research on behalf of the client. When a client approaches My SME for a Specialised Business Plan, the onus of a feasability or non-disclosure agreement lies with the client, which gives My SME the permission to do market research on their behalf. When the client approaches My SME, My SME assumes that the feasability agreement between the directors and the shareholders has been finalised.

Service Delivery: My SME uses the information provided by the client to do market research, an industry analysis and altimately write a Business Plan in a comprehensive layout. If the client does not provide sufficient information, My SME can make certain suggestions regarding the client’s trade and industry. However, this will only be assumptions and My SME will not be held liable if the Business Plan is not up to standard or doesn’t comply with funding / investment requiresments.

The Business Plan will be written on a word document and printed in pdf format. The client will receive both versions of the Business Plan, this will enable the client to amend his / her Business Plan in the future. The client receives an opportunity to read through his Business Plan, if the client requires amendments to his / her Business Plan, they qualify for one free amendment and have two weeks to request amendments to the Business Plan from the date of delivery. If the client requests amendments after the two week timeframe from the date of delivery, additional charges will comply according to the time the amendments will take to complete.

B. Payment Terms and Conditions

B.1) Entry Level Business Plan

The Professional Business Plan costs R2 900. My SME only starts with the service after receiving the proof of payment document.

B.2) Comprehensive Business Plan

The Comprehensive Business Plan costs R8 900. My SME only starts with the service after receiving the proof of payment document.

B.3) Specialised Business Plan

The Specialised Business Plan costs R16 900. My SME only starts with the service after receiving the proof of payment document.

C. Non Guarantees

My SME provides a Business Plan service that is up to date and complies with most financial and government institutes in South Africa. My SME does not guarantee the following:

– Funding for your business.
– Investments for your business.
– Funding or a Funding Application at any given institute.
– Tenders or a Tender Application at any given institute.
– A Successful Brand Strategy.
– Successful Business Systems.
– A Successful Business Launch.
– A Successful Business.

It is expressly recorded that no representations have been made to the client or warranties whether express or implied, having been given by or on behalf of My SME as to the products or service provided by the My SME to the client.

The client hereby indemnifies the My SME against all claims, losses, damages, liabilities and expenses of whatsoever nature, including consequential claims, arising from or in connection with, the client failing to comply with its obligations in terms of this terms and conditions.

The client agrees that neither My SME nor any of its employees will be liable for any negligent or innocent misrepresentations made to the client, nor shall the client be entitled to cancel any contract on those grounds.

D. Premature cancellation and failure to complete the Business Plan service successfully

The once off payment or monthly payments for the Business Plans is non-refundable.

If a client wishes to end his / her Business Plan service, he / she will not be refunded for cancelling the service prematurely. The client will also not be refunded if he / she doesn’t require a Business Plan anymore.

My SME won’t take responsibility for the following and My SME will not provide the client with a refund if this is the case:

– Inability to connect to WIFI or the internet to complete the online information form, the content questionnaire or the financial questionnaire.
– Failing to finish the content questionnaire and financial questionnaire successfully.
– Failing to answer phone calls or emails which explains the steps to complete the Business Plan service successfully.

E. General T’s & C’s

This agreement wholly supersedes and replaces any previous agreement(s) concerning the provision of services by the My SME, which may have come into existence between the parties prior to the signing of this agreement, and irrespective of whether such previous agreement(s) came into existence through conduct, orally or in writing.

No variation, suspension, deletion, amendment or modification of this agreement shall be of any force or effect, unless recorded in writing and signed by the parties, and shall be effective only in the specific instance and for the purpose and to the extent set out.

This agreement shall not be ceded or assigned nor the rights in terms hereof pledged or made over to any other party.

No indulgence or extension granted on the part of either party in exercising any right conferred upon such party in terms of this agreement shall constitute a waiver of any such right or novation of any term hereof, nor shall any single or partial exercise of any right preclude any other future exercise thereof, or the exercise of any right under this agreement.

F. Client Agreement

The client agrees to the terms and conditions set out in the T’s & C’s section, which will be applicable to the purchase of the Entry Level Business Plan, Comprehensive Business Plan and the Specialised Business Plan. By ordering and paying for the Entry Level Business Plan, Comprehensive Business Plan and the Specialised Business Plan, the client confirms that they have read and understand the terms and conditions and are bound thereto.

Service 2: Entrepreneurship Programmes, Online Business Course and Professional Business Coaching

A. Entrepreneurship Education and Professional Business Coaching.
My SME provides an educational and coaching services in the form of an Online Business Course or a Business coaching Programme. The focus of the Online Business Course and the Business coaching Programmes is to help Entrepreneurs and Business Owners with the knowledge, skills and practical solutions to start and grow a Business in South Africa.

My SME offers Entrepreneurship services under the brand Entrepreneurship School®.

My SME offers Business Coaching services under the brand Small Business Coach.

My SME is an accredited entity with Services Seta (Acc No: 13719) and Brend Badenhorst is an accredited professional Business Coach with the IMC (IMC737), however the Online Business Course or Business Coaching Programmes are not accredited. It is a private course and programme, focussed on realistic and practical solutions to start and grow a business in South Africa.

Included in the Online Business Course is 36 Business Growth Videos, a Business Blueprint Template, a Business Research Template and a 12 Month Financial Projection Template.

Included in the 12 Week Business Coaching Programme is 12 weekly Business Coaching sessions of 1 hour each. Additionally, the following material is included: a Business Blueprint Template, a Business Research Template, a 12 Month Financial Projection Template, an HR Department Template and a Marketing / Sales Template.

Every student/client enrolling in the Online Business Course or Business Coaching Programme must comply with the following:

– The student/client must own a laptop, computer or smart phone device or have access to a laptop, computer or smart phone device.
– The student/client must have access to WIFI or internet.
– The student/client must own a Gmail Account. (If the student doesn’t have a Gmail Account, they need to register a Gmail Account and send the email address to the admin department of the My SME before the Programme commences).

B. Payment Terms and Conditions

B.1) Business Coaching Programme

The cost of the Business Coaching Programmes various between R975 – R6,900 per sessions. To successfully enrol in the Business Coaching Programme one of the following payment options must be chosen:

Option 1: Once-off payment.

Option 2: Payment plan consisting of monthly payments over a period of three months of R3 900 each.

B.2) Online Business Course

The cost of the Online Business Course is R690 (if a student pays via credit card, they will get a 30% discount and only pay R490). To successfully enrol in the Business Programme one of the following payment options must be chosen:

Option 1: Once-off payment of R690 via EFT.

Option 2: Credit Card Payment of R490.

C. Non Guarantees
My SME provides you with the best practical platform on which you can apply the principles and knowledge taught during the Online Business Course and Business Coaching Programmes to start and grow your business.

My SME does not guarantee the following:

– A Business Plan
– Five-year financial predictions / assumptions for your business
– Funding or a Funding Application at any given institute
– Tenders or a Tender Application at any given institute
– Compliance Registration
– A Successful Brand Strategy
– Successful Business Systems
– A Successful Business Launch
– A Successful Business

It is expressly recorded that no representations have been made to the student or warranties whether express or implied, having been given by or on behalf of the My SME as to the products or service provided by the My SME to the student.

The student hereby indemnifies the My SME against all claims, losses, damages, liabilities and expenses of whatsoever nature, including consequential claims, arising from or in connection with, the Student failing to comply with its obligations in terms of this terms and conditions.

The student agrees that neither the My SME nor any of its employees will be liable for any negligent or innocent misrepresentations made to the Student, nor shall the Student be entitled to cancel any contract on those grounds.

D. Premature cancellation and failure to complete the Online Business Course or Business coaching Programmes successfully is the responsibility of the client. The once off payment or monthly payments for the Online Business Course or Business coaching Programmes are non-refundable.

If a student wishes to end his / her participation in the Online Business Course or Business coaching Programmes, he / she will not be refunded for exiting the services prematurely.

My SME won’t take responsibility for the following and My SME will not provide the student with a refund if this is the case:

– Inability to connect to WIFI or the internet for streaming of live classes via the online platform.
– Failing to finish the Entrepreneurship Programme successfully.
– Failing to attend class or a coaching session.
– Failing to catch-up on the class he / she missed through the playback link sent to the student after the class ends.
– Failing to use the practical platform to discover his / her internal entrepreneur.
– Failing to complete the Business Starter Blueprint.
– Failing to complete the Business Start-up Plan template.
– Failing to complete his / her financial analysis.
– Failing to register his / her compliance.
– Failing to create a brand strategy.
– Failing to use the prototype systems in google sheets to create systems for his / her business.

E. General T’s & C’s
This agreement wholly supersedes and replaces any previous agreement(s) concerning the provision of services by the My SME, which may have come into existence between the parties prior to the signing of this agreement, and irrespective of whether such previous agreement(s) came into existence through conduct, orally or in writing.

No variation, suspension, deletion, amendment or modification of this agreement shall be of any force or effect, unless recorded in writing and signed by the parties, and shall be effective only in the specific instance and for the purpose and to the extent set out.

This agreement shall not be ceded or assigned nor the rights in terms hereof pledged or made over to any other party.

No indulgence or extension granted on the part of either party in exercising any right conferred upon such party in terms of this agreement shall constitute a waiver of any such right or novation of any term hereof, nor shall any single or partial exercise of any right preclude any other future exercise thereof, or the exercise of any right under this agreement.

E. Student Agreement
The student / client agrees to the terms and conditions set out in the T’s & C’s section, which will be applicable to the purchase of the Online Business Course or Business coaching Programmes. By ordering and paying for the Online Business Course or Business coaching Programmes, the student / client confirms that they have read and understand the terms and conditions and are bound thereto.

3. Privacy policy (POPI)

We respect your privacy and will protect it in accordance with POPI.

Should you decide to make use of our services, we may require you to provide us with personal information which includes but is not limited to:
– Your full name and surname.
– Company details.
– Your email address.
– Your mobile number.

You may impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Subject to the below and your consent, the purpose of gathering/processing and storing your personal information is as follows:
– Complete the requisite registration forms in relation to the services on offer.
– To maintain a database of all client provided information to allow for access during service delivery and to meet our legal obligations with regards to information retention.
– In relation to the ordering, the sale and delivery of services and/or Goods.
– To contact you regarding current or new service and/or Goods or any other service and/or Goods offered by us.

Disclose your personal information to any third party other than as set out below:
– To our employees and/or third-party service providers who assist us to interact with you via our Website(s) and/or User System, email or any other method, for the ordering of service and/or Goods or when delivering service and/or Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
To our divisions, affiliates and/or partners (including their employees and/or third-party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new service and/or Goods, new features, special offers or promotional items offered by them (if you have Opted In to receive such communication);
– To any Third-Party Seller for purposes of sending you an invoice for any service and/or Goods purchased from such Third-Party Seller.

My SME promise to never sell or make your personal information available to any third party other than as provided for in this policy.

My SME ensures that all of our employees, divisions, and partners having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

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